Convenience, simplicity and service you can look forward to

Over the past several months, my task has been to realise the SendSocial team’s ideas and concepts into a website and service our users can use and enjoy. As ideas were refined and consolidated, it became clear how simple the process of sending parcels over social networks and e-mail could be.

We have constructed an elegant 5-step process from request to delivery. When we launch, it will look something like this:

Step 1. Send Request

Once you have signed up with SendSocial, you will be able to make requests to your friends. Simply enter their Twitter screen name or e-mail address and a brief description of what you would like to send them, and click ‘Send’. You can also add a private message to the request, which your recipient will only see when they log into SendSocial. We will even give you a quote for delivery based on the weight of the parcel you wish to send.

We will send an @-reply on Twitter to your recipient, or send them an e-mail asking whether they would like to accept your request.

Step 2. Accept or Decline

When your recipient clicks the unique link on your tweet or e-mail, they will see your item description and message, with the option to accept or decline your request.

If they accept your request, we will ask them to add or select their address along with a few other details ready for arranging delivery with myHermes. Once we have all the information we need, we will e-mail you to let you know your request has been accepted. You can then proceed with arranging delivery.

Step 3. Arrange Delivery

At this point you can select which address you would like your parcel collecting from, confirm your parcel weight and choose from a range of options you might find useful, such as requiring a signature on delivery.

You can even leave a note to the courier for instructions if you are not in when they call for collection. You can leave parcels in a safe place or with a neighbour – just tell us and we’ll make sure myHermes check before leaving a note to re-arrange collection!

Once you are happy with delivery arrangements, you pay by credit or debit card with our secure online payment system and we then generate a parcel label ready for you to print out and stick to your parcel.

Here’s the really clever bit – the label has just your recipient’s name, the SendSocial request reference and a barcode, and that’s about it – no address! myHermes have upgraded their systems to allow us to send address-less parcels through their network and ensure they still get delivered safely within their 3-5 day service.

Step 4. Collect Parcel

We will let you know when myHermes will collect your parcel. This will usually be the next working day so long as you arrange delivery before 8pm. Once myHermes have collected your parcel, we will keep both you and your recipient updated with our online parcel tracking.

Step 5. Deliver Parcel

myHermes will work their magic and deliver your parcel to your recipient within 3-5 days for mainland UK. Just as you were able to provide a safe place for collection, your recipient can also leave instructions if they are not available when their parcel arrives.

Convenience, simplicity and service you can look forward to from Monday 16^th November. Prices start from just £3.99 for parcels up to 2Kg.